Information We Collect
We collect information to provide and improve our services. The types of information we collect include:
Personal Information
Name, email address, phone number, and company details provided when contacting us.
Communication Data
Messages sent via WhatsApp, email, or contact forms on our website or apps.
Usage Data
Pages visited, features used, time spent, and interactions with our web applications.
Technical Data
IP address, browser type, device information, and operating system details.
How We Use Your Information
Seyali uses collected information solely for legitimate business purposes:
- To provide, operate, and maintain our software and web development services
- To respond to your inquiries, project requests, and support tickets
- To send service updates, project progress notifications, and important announcements
- To improve our applications, websites, and overall service quality
- To process payments and manage billing for our development services
- To comply with applicable legal and regulatory obligations
- To send promotional communications (only with your explicit consent)
- To analyse usage patterns and enhance user experience across our platforms
Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share data only in the following limited circumstances:
- Service Providers: Trusted third-party vendors (hosting, analytics, payment gateways) who assist in operating our services under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government authority
- Business Transfers: In the event of a merger, acquisition, or sale of assets, with prior notice to you
- Protection of Rights: To protect the rights, property, or safety of Seyali, our clients, or others
WhatsApp & Messaging Services
Seyali uses the WhatsApp Business Platform (via Meta) to communicate with clients and provide automated support. By messaging us on WhatsApp, you acknowledge:
- Messages sent to our WhatsApp Business number are processed through Meta's WhatsApp Business API
- Your WhatsApp number and message content may be stored to provide service and improve automation
- Automated responses may be sent using WhatsApp Business features
- We will only send you template messages or promotional content with your prior consent
- You can opt out of WhatsApp communications at any time by replying STOP
- WhatsApp communications are subject to Meta's own Privacy Policy at whatsapp.com/legal/privacy-policy
Cookies & Tracking
Our websites and web applications may use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for core website functionality and security
- Analytics Cookies: Help us understand how visitors interact with our websites (e.g., Google Analytics)
- Preference Cookies: Remember your settings and preferences for future visits
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our web applications.
Data Security
Seyali implements industry-standard security measures to protect your information from unauthorised access, alteration, disclosure, or destruction:
SSL Encryption
All data transmitted via HTTPS is encrypted using TLS protocols.
Access Controls
Strict role-based access to client data, limited to authorised personnel only.
Secure Storage
Data stored on secure, password-protected servers with regular backups.
Regular Audits
Periodic security reviews and vulnerability assessments of our systems.
While we take every precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
Your Rights
You have the following rights regarding your personal data held by Seyali:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to processing of your data for marketing purposes
- Withdrawal: Withdraw consent for data processing at any time
To exercise any of these rights, please contact us at the details provided in the Contact section. We will respond to all requests within 30 days.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:
- Client project data is retained for the duration of the project plus 3 years for legal and warranty purposes
- Communication records (email, WhatsApp) are retained for 2 years
- Website analytics data is retained for 1 year
- Financial and billing records are retained for 7 years as required by Indian tax laws
After the retention period expires, data is securely deleted or anonymised.
Children's Privacy
Seyali's services are intended for businesses and individuals aged 18 years and above. We do not knowingly collect personal information from children under 18.
If you believe a child has provided us with personal information, please contact us immediately and we will delete such information from our records.
Contact Us
For any questions, concerns, or requests related to this Privacy Policy or our data practices, please reach out to us: